Refund Policy

Returns

You've got 30 days from delivery to request a return. The item needs to be unworn, unused, with tags on, in its original packaging. You'll also need your receipt or proof of purchase.

To start a return, email us at hello@midcoasters.com. We'll send you a return shipping label and instructions from there. Don't send anything back before reaching out — we won't be able to accept it.

Damaged or Wrong Item?

Check your order when it arrives. If something's off — defective, damaged, wrong item — contact us right away. We'll make it right.

What Can't Be Returned

Sale items, gift cards, custom or personalized orders, perishable goods, and personal care products. Questions about a specific item? Reach out.

Exchanges

The fastest way to swap: return the item you have, then place a new order for what you want once the return is accepted.

EU Orders

If your order ships to the European Union, you have 14 days to cancel or return for any reason. Same condition requirements apply — unworn, unused, tags on, original packaging, with proof of purchase.

Refunds

We'll let you know once we've received and inspected your return. If approved, your refund hits your original payment method within 10 business days. Banks sometimes take a little longer to process on their end. If it's been more than 15 business days since approval, email us at hello@midcoasters.com.